A telecommunications client operating in Texas was looking for assistance with setting up and building out their social listening services. The client, currently using Talkwalker, needed to build out various brand and competitive listening dashboards and queries to better understand their performance and stay competitive in their respective market.

Upon gathering their objectives, vision, and necessary product information, RILA’s team created multiple monitors, dashboards, queries, and tags in their Talkwalker account. We strategically advised the client on best practices for establishing a social listening infrastructure and developed a Knowledge Library so this brand can further grow business intelligence internally and promote their work.

1. Identifying patient needs and preferences

2. Monitoring side effects

3. Improving clinical trial recruitment

4. Gaining a competitive edge

5. Improving customer service

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#pharmaceuticalresearch #sociallistening #socialintelligence

Discover the driving forces behind @Pirelli's online reputation through the power of social listening.

#pirelli #sociallistening #customerinsights #fansentiment #socialintelligence #f1


RILA is proud to announce that our founder and CEO, Tsvetta Kaleynska, has been listed as one of the most influential professionals in The Social Intelligence Insider 50.

#technology #success #intelligence #leaders #socailmediamarketing #socialintelligence #sociallistening

We recently conducted a social listening analysis of DHL and uncovered some interesting trends and insights that will help the company improve its customer service and overall performance.

#DHL #SocialListening #Analysis #Insights #CustomerService


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