We had the pleasure of working with a large financial institution seeking to uncover online global conversation around money transfers for companies including TransferWise, PayPal, Amazon, Revolut, Western Union, MoneyGram, TransferMate, among others.

Our client wanted to understand customer behaviors across various geographies, get a deep dive into the specific user desires and frustrations when it comes to money transfers (for both apps and the web), and uncover new markets where they can penetrate easily.

RILA GLOBAL CONSULTING’s team of expert researchers examined thousands of digital conversations to understand the full customer decision-making process, as well as the customer journey. We were able to advise our clients on where the most lucrative point of entry can be for them and we assisted with the creation of a holistic market penetration plan. For more information, please reach out to us at

1. Identifying patient needs and preferences

2. Monitoring side effects

3. Improving clinical trial recruitment

4. Gaining a competitive edge

5. Improving customer service

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#pharmaceuticalresearch #sociallistening #socialintelligence

Discover the driving forces behind @Pirelli's online reputation through the power of social listening.

#pirelli #sociallistening #customerinsights #fansentiment #socialintelligence #f1


RILA is proud to announce that our founder and CEO, Tsvetta Kaleynska, has been listed as one of the most influential professionals in The Social Intelligence Insider 50.

#technology #success #intelligence #leaders #socailmediamarketing #socialintelligence #sociallistening

We recently conducted a social listening analysis of DHL and uncovered some interesting trends and insights that will help the company improve its customer service and overall performance.

#DHL #SocialListening #Analysis #Insights #CustomerService


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